Are you a real company?
Yes! As RPG nerds, we spend a lot of time in the world of imagination, but we assure you we are REAL PEOPLE! Our company is physically located near Dallas, TX and you can find how to contact us here. You can also read more about our story here.
Are your prices in US dollars?
Yes.
Do I have to pay sales tax?!
If you live in the state of Texas, you will be charged sales tax on your purchases.
Is shipping really free?
If you spend $20, we will ship anywhere in the US for free.
Do you ship internationally?
Yes we do. Although we've recently had to change our policy on Free Shipping. Given some difficulties fulfilling through our partners in China, we are no longer able to offer free international shipping for our Dice Subscription. We have moved all of our fulfillment in-house, which means we have more direct conrol over it for a better customer experience, BUT we can't offer it for free given the high cost of shipping from the US.
How soon will I get my order?
DND dice subscription orders ship on Dice Day at the end of the month. That's when our new dice drop into the shop and become available for individual purchase.
For individual orders of RPG dice sets or DND accessories we try to fulfill within 1 to 2 days. Shipping takes 3-5 days for US customers, longer of course for international.
How can I be sure of your customer service?
We have dozens of 5 Star Reviews from happy customers! Many of them come with pictures or videos of their new favorite dice sets. You can find reviews posted on our home page as well as on product pages.
I've heard you are just three Kobolds in a trenchcoat, is this true?
Despite protestations in the past, there is some truth to this. "John" appears to have been three Kobolds in a trenchcoat. You can read about their founding of Libris Arcana here. Our new team in Texas is far more dull. We are just a family that loves DND and RPGs and wants to provide you with the best possible service for your DND and RPG needs.
Do you have a physical store?
No. This is an online only operation as we wish to keep things lean to provide you the best possible price and service for your RPG dice & accessories.
What does "Libris Arcana" mean?
Roughly translated it means 'book of mystery' or 'book of wonders' in Latin. John thought it was clever when we started the site selling books. Now we don't even sell books (although we do sell book covers), but the name stuck. And honestly, we just think it's cool.