Are you a real company?
Yes! As RPG nerds, we spend a lot of time in the world of imagination, but we assure you we are REAL PEOPLE! Our company is physically located near Dallas, TX and you can find how to contact us here. You can also read more about our story here.
Are your prices in US dollars?
Yes.
Do I have to pay sales tax?!
If you live in the state of Texas, you will be charged sales tax on your purchases.
Do you ship internationally?
Yes we do. All subscriptions have free shipping worldwide. We accomplish this by fulfilling through our partners in China.
Is shipping really free?
We ship anywhere in the US for free. Also all of our subscription orders ship for free anywhere in the world. For individual orders, we have moved our fulfillment in-house and can no longer afford free shipping for international orders, so those will have shipping calculated at checkout
How soon will I get my order?
DND dice subscription orders ship on Dice Day at the end of the month. That's when our new dice drop into the shop and become available for individual purchase.
For individual orders of RPG dice sets or DND accessories try to fulfill within 1 to 2 days. Shipping takes 3-5 days to US customers, longer of course for international.
Do I really need an RPG Dice Subscription?
Do you like playing tabletop RPGs? Do you like unique, limited-edition resin dice sets? Do you like to have dice options when you're playing? Do you just love shiny math rocks? If the answer to any of these questions is yes. Then YES!
How do dice subscriptions work?
We fulfill our subscription service with the help of Recharge. They are an industry leader in online subscription fulfillment and make it incredibly easy for you. The integration with our shop is seamless and simple. You can pause, change, or cancel your subscription anytime.
How do I manage or cancel my dice subscription?
We absolutely hate when subscription services make it difficult for us to quit when we're ready. We want you to stick around because you like it here, not because you can't figure out how to cancel.
Something shifted on the backend in Shopify, and now there are a couple more steps to manage subscriptions. You have to go to the login page, but don't login. Instead click the "Click here Need help accessing your subscriptions?" link on the left side of the page. Then enter your email address. You will receive an email with a link to manage your subscription. It's a bit of a pain, but unfortunately there's nothing I can do about it at the moment.
If you're having any trouble managing your subscription, or if you have more questions about it, reach out here.
How can I be sure of your customer service?
We have dozens of 5 Star Reviews from happy customers! Many of them come with pictures of their new favorite dice sets. You can find reviews posted on our home page as well as on product pages.
I've heard you are just three Kobolds in a trenchcoat, is this true?
Despite protestations in the past, there is some truth to this. "John" appears to have been three Kobolds in a trenchcoat. You can read about their founding of Libris Arcana here. Our new team in Texas is far more dull. We are just a family that loves DND and RPGs and wants to provide you with the best possible service for your DND and RPG needs.
Do you have a physical store?
No. This is an online only operation as we wish to keep things lean to provide you the best possible price and service for your RPG dice & accessories.
What does "Libris Arcana" mean?
Roughly translated it means 'book of mystery' or 'book of wonders' in Latin. John thought it was clever when we started the site selling books. Now we don't even sell books (although we do sell book covers), but the name stuck. And honestly, we just think it's cool.